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Service Desk Technician – Student Job

Rosti is a global plastics injection moulding company and contract manufacturer to some of the world’s leading manufacturers in the packaging, consumer appliances, business machines and medical sectors. Rosti has production facilities in Sweden, Germany, Poland, Romania, UK, Turkey, China and Malaysia. The group employs some 3,500 co-workers, and our head office is situated in Malmö, Sweden. Rosti is owned by Nordstjernan, a Swedish family-controlled investment company with headquarters in Stockholm, Sweden.

Key responsibilities are:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Modify configurations, utilities, and software default settings for the local workstations
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Report issues to the Service Desk for escalation
  • Participate in different IT projects.

Your qualifications are:

  • Passion for IT and service
  • Logical thinking and troubleshooting methodology
  • Good knowledge of how a computer is built and functions, mainly concerning common applications and Microsoft OS in both client and server
  • Knowledge of the construction and administration of the LAN
  • You have a collaborative mind set and enjoy being around people that need your help and support
  • Very good communication level in English is required, Swedish is an advantage.

You probably study data or IT at the university with at least two years left of your studies. The estimated need is 10-16 hours per week, the schedule will be flexible and established together.

Please apply as soon as possible but no later than September 6, 2019, by sending your CV and Cover Letter to recruitment@rosti.com. Please include the position name (Service Desk Technician – Student Job) in your application. Start date will be as soon as possible. Please note that interviews will be planned as soon as qualified candidates are identified and the position might be filled before last day of application.

 

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