As an organisation, Rosti is a reliable and responsive business partner. With more than 70 years of precision injection moulding experience, global resources and international reach, our customers can expect the optimum level of knowledge, service and care.
Our achievements speak loudly of the importance of the customer care programme to our successes over the years. Here are some facts:
At each of our sites around the world we have a dedicated Customer Care Centre which fulfils a number of practical roles, such as: daily customer care reviews, departmental and production meetings, internal customer meetings, quality updates and NPI meetings.
Using a visual “at a glance” system, our centres show the current status of our goals for each of our customers, enabling us to make agile, informed decisions based on the most up-to-date information.
As part of our Customer Care Programme, each site has a Customer Care Champion managing a network of Customer Care departmental representatives, and who communicates directly with the site’s Managing Director. Through this system we can take swift, decisive action and responsibility for our customers’ processes.
We listen to our customers, identify needs and opportunities, identify and flag any problems and provide every customer with an unsurpassed level of care, around the clock.
As part of our Customer Care Programme, every Rosti customer is provided with a dedicated team and a project manager who remains the primary contact throughout the entire project. By working closely with our customers, we can identify specific needs and solutions at every stage and ensure convenience, knowledge and an unparalleled level of service.
As part of our dedication to providing optimal solutions in precision injection moulding, we have three innovation centres located in the UK, China and Poland, and a design centre in Germany. Within each centre, our teams of multi-discipline engineers are ready to lead applied technology development projects based on and linked to your own product development programmes.