Customer
Care Centres

Rosti • Capabilities • Customer Care Centers

Customer Care Centres

A Rosti customer care centre is made for the customer and serves as the nerve centre of every Rosti facility. Allow us to deliver the best service in the industry.

Mark Wrigley

SVP Sales & Marketing
Contact

Why customer care
is important?

The customer support team must provide reliable support because any customer service interaction is an opportunity to gain or lose trust. When we focus on customer satisfaction, we reduce liability, create confidence, reduce the occurrence of complaints and increase profitability.

Nowadays, many customers expect a business to place customer satisfaction and customer care as a primary focus. At Rosti, we completely agree. A bad customer service experience can cause someone to lose trust in the business, whereas positive personalized customer interactions give your customer the confidence to trust the Rosti team.

Assessing our performance

In a technically challenging industry, it is vital we keep sight of our goals – whether that be creating innovative prototypes or mass-producing parts of equally high quality. At Rosti, we understand that, above all, our goal is to meet your demands and ambitions.

To do this, it is important to develop a relationship built on trust. We do this by acting honestly, keeping promises and providing a positive customer experience. That’s part of the Rosti Way. To remind us of our commitment to this way of working, every Rosti site has a Customer Care Centre at its heart. These are glass-walled spaces, that signify complete transparency and which serve as the “eye of the customer.”

To do this, it is important to develop a relationship built on trust. We do this by acting honestly, keeping promises and providing a positive customer experience. That’s part of the Rosti Way. To remind us of our commitment to this way of working, every Rosti site has a Customer Care Centre at its heart. These are glass-walled spaces, that signify complete transparency and which serve as the “eye of the customer.”

Introducing this management style has helped us to improve transparency in our customer relations, which has led to us receiving valuable suggestions and feedback from our customers. This input has been priceless, and it has helped drive innovation and creativity at Rosti. We believe all of this combined helps provide an excellent customer experience.

What this means for you

For our customers, we provide a service which is responsive, informed and transparent.

Transparency in our customer relations fosters trust and produces loyal customers. As with all relationships, this takes time and constant nurturing. Great customer care and customer satisfaction is everybody’s responsibility within Rosti, and we continually emphasise that without a strong relationship with our customers, all other efforts and resources are futile.

As well as being a practical space where we meet to assess our performance, our Customer Care Centres are a visual reminder that we should keep our customers at the heart of everything we do.

Get in touch

We are only a message away.

Our expertise and global footprint, over sites strategically placed in the Europe, Asia and USA, make Rosti your local plastic injection moulding partner.

Contact us today and one of our team will respond to your enquiry.

Big Enough To Cope, Small Enough To Care.

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